“ 15% of one’s financial success is due to one’s technical knowledge and about 85% is due to skill in human engineering ”

- Dale Carnegie


As opposed to the hard skills which represent education and technical knowledge, soft skills are the people skills. In todays world, in order to be successful, soft skills are essential, as no matter what you do it involves dealing with people on a day to day basis. Soft skills are a person’s Emotional Quotient (EQ) comprising :

Leadership skills
Interpersonal skills
Communication skills
Emotional intelligence
Goal setting
Conflict management
Time & Stress Management
Body language
Business and General Etiquette